What Is An Operational Level Agreement

But without having the proper documents or information to refer to, these questions must be asked. For this reason, with an OLA, all members of your internal teams can access the document, so that if they forget a certain detail or are confused, they can get their answer immediately. According to Everest College, 83% of employees in the U.S. are stressed at work. Unfortunately, this is not a particularly shocking statistic given the hustle and bustle of the modern workplace. But by providing an OLA for each ALS, you can help reduce high levels of stress and anxiety. In particular, a reference document that employees can consult over and over again – while knowing what to do and what goals to achieve – helps prevent concerns from manifesting into something worse…