Veolia Enterprise Agreement

“Our partnership with JCI is an excellent example of the value Veolia can bring to an organization at the corporate level that is looking for a supplier to efficiently manage all of its waste streams while improving compliance and sustainability performance.” – Kevin Zenkevich, Senior Director, Veolia`s Environmental Services Business Development The platform handles an average of 15.5 million transactions per year and is used by Veolia Country-IT teams to support local operations , including agile IT development, self-service portals, IT support and operational management. Since ServiceNow was made available, Veolia has improved service response times by 47% with real-time queue dashboards. Veolia creates a centre of excellence to promote best practices across the company Veolia has formalized a comprehensive approach to service by creating a Centre of Excellence (CoE) to monitor best IT practices. The CoE has implemented service level agreements (SLAs) and key performance indicators (KPIs) around the world to adopt a consistent and consistent enterprise-wide approach. Veolia puts the sustainable development of communities and industries first Veolia offers water, waste and energy management solutions designed to preserve scarce raw materials and contribute to the sustainable development of communities and industries. The company`s business focuses on three main activities: developing access to resources, preserving available resources and replenishing resources. Veolia`s teams in 45 markets are working for the first time to achieve common business objectives, thanks to ServiceNow Today, each Veolia Country CIO is able to adopt the overall operating and performance and measurement approach of the ITSM. Veolia now wants to expand the Now platform in its legal, staff and finance departments in several countries to present performance-based goals more efficiently and lightly. “At the global level, we now have a clear strategy and roadmap based on consistent KPI data that we can trust through ServiceNow,” says Prabjoth.

“Our ALS is relevant and realistic and, above all, interpreted and reported in the same way by each IOC and country team. This is essential to set goals and focus on continuous improvements. Veolia provides serviceNow Performance Analytics for a single view of the global performance of global ITSM Product Manager Prabjoth Saimbhi said that 45 countries provided the same performance to the central company, but that there was not a single comprehensive approach to operational analysis. Instead, each country team worked and interpreted the data differently, which led to inaccurate measurements and reports. He said: “The performance of calibration at the global level was impossible.” “Thanks to ServiceNow, we have made IT a professional service – a responsible and measured part of the business,” says Rob. “We now have a documented IT strategy, with clear and repeatable processes and a focus on simplification, integration and automation.” “I now have 45 CIOs from countries that understand the value of ServiceNow Performance Analytics and strive to achieve common performance goals,” says Prabjoth. “The benefits of the Now platform are actively promoted by our CIO Group Board, which represents a complete rotation of how they view the delivery of the service.” Discover the solution that helped Veolia increase employee satisfaction by 50% A dedicated team was formed – and with Rob Gwatkin, senior ITSM Service Delivery Manager, and Prabjoth Saimbhi, Global Product Manager, a foundation of best practices for IT services management was created.